Use cases · Reminder
Confirmation and rescheduling without friction.
Cut no-shows by confirming every visit a day ahead.
Reminder 24h ahead · the team's calendar
The challenge
Cut no-shows by confirming every visit a day ahead.
Case context
- 01
Visit booked: Saturday 10:00
- 02
Rule: reminder 24 hours before
- 03
Team calendar connected
Conversation
The customer can't make Saturday; asks to move it.
Voice
Fictional examples based on real product flows.
Striker agent
Hi Marcela, a reminder of your visit tomorrow, Saturday at 10:00, at Costanera Norte. Shall we confirm?10:00Oh — tomorrow won't work. Can we move it?10:18
Striker agent
No problem. I have Sunday at 11:00 or Tuesday at 18:30. Which works for you?10:19Sunday at 11 is perfect.10:24
Striker agent
Done: Sunday 11:00. The updated invitation is on its way. Have a great weekend!10:24How Striker operates
The customer can't make Saturday; asks to move it.
Remind once, never insist
01If they can't make it, offer at most two alternatives
02Changes always reflected on the team calendar
03
Next step
Visit rescheduled to Sunday 11:00; event updated and the team notified.